HP XP Disk Array Family | Maintenance and Support | Support

Systems Covered

 

Main Benefits:

    • Flexible Service levels: From next business day to 4 hour 24 x 7 x 365
    • Accredited, manufacturer trained, nationwide engineering force
    • Spares held in secure facilities throughout the UK
    • Software Total Care - full OS software support and licensing contracts available
    • Lower costs without any compromise on service levels

     

     

     

     

     

 

Welcome to Indecs’s HP XP Disk Array Support

As well supporting the full HP 9000 range we can also take care of the HP storage solutions that often form part of the entire infrastructure. We know this support can be challenging and expensive.  We’d like to help you meet the challenges and lower your costs.

You’re here because you are looking for alternatives and more information. Let’s get to the point.

We think you should expect the answers to these simple but crucial questions:


Click on the live links and see if our answers measure up to your standards.

For calm heads and HP 9000 support contracts that might even make your finance people break into a smile you should get in touch. Send us a mail to HP9000support@indecsgroup.co.uk 
Tell us what’s on your mind. It’s a start.
Call us on 0845 1 308308 

XP Disk Array Support from someone who actually cares

The HP Storage works XP family is aimed at users who need enterprise class storage. Typically we find our clients use these in large scale database, Oracle, SAP, Exchange and online transaction processing environments.

We know the importance of uptime, resilience and effective support. Our direct clients and partners rely on us for hardware and/or software support. We know you need simply need a partner you can trust to deliver what you need and when you need it and rely on us. We can support you directly and work with HP as a business partner if that makes sense for you.

We need to know what you have and what’s inside your array. These expandable beasts mean that not all XP1024 arrays are created equal! Once we have the information we need then we guarantee to lower your costs! XP support starts from only £1500 per year, EVA disk arrays from only £1200. We can give you a comparative quote within 30 minutes so email us at hp9000support@indecsgroup.co.uk
or call 0845 1 308 308 


What can we cover?

Virtually everything!

XP48, XP128, XP256, XP512, XP1024, XP10000, XP12000, XP20000, XP24000
We can cover them 24 x 7 x 365 or NBD or pretty much any variation you can think of! It depends what you need. Our service level has to match what you want to make sense.


Drop us a mail to hp9000support@indecsgroup.co.uk and we’ll quote within the hour or call 0845 1 308308 and we may do it even faster!


Do we have the right accreditations and capabilities?

We are an accredited HP partner and can work with HP directly and indirectly. We have over 15 years experience working with the full HP range and can provide you with access to references and testimonials from direct clients and channel partners that will show we deliver what we promise and deliver it for less!

As you would expect we have a full compliment of HP trained engineers, administrators and specialists who have plenty of real world experience! In fact, we may argue that our engineers have learned a lot more from practical work in the field than they ever learned from gaining their certificates but it’s still good to have them.

Can we do it better than your current provider for less?


Our aim is to deliver everything that you would expect from having a contract with HP. However, that is a minimum set of standards. Maybe we should call them ‘Care More’ Packs!
We know what is usual. We know what is typical. We know general levels of support are ok if a bit expensive. The problem is we don’t do ‘usual’ or ‘typical’ or ‘ok’ as a service level.
We have to be better and we have to charge less or you won’t switch! We just live in the real world so let’s see what we can do for you. Email us hp9000support@indecsgroup.co.uk or call 0845 1 308 308

Who else do we look after?

We partner with all of the major support players like IBM Global Services, Fujitsu Services, Computacenter, Phoenix IT Services etc and work on clients including those in the FTSE 100 list but also work with smaller VARs and Integrators and a range of SMB’s, Universities, Colleges and Councils.

They are our most potent advocates. We will invite you to speak with them. Feel free to ask them anything you like!

However, first you have to start talking to us so email us hp9000support@indecsgroup.co.uk or call 0845 1 308 308

How Much Does it Cost?

Less than you’d think! Prices start from as low as £1200 per annum for EVA array support and £1000 for XP512 for example. We need to know what you actually have and what service level you really need to give you an accurate quote so get in touch hp9000support@indecsgroup.co.uk or call 0845 1 308 308


Technical Information

XP 48
• RAID 0/1 and RAID 5 support
• 18 GB [1] 15,000 RPM, 73 GB 10,000 rpm and 181 GB 7,200 rpm Fibre Channel drives
• Crossbar Architecture (3.2 GB/s)
• High capacity scalability -- up to 48 disks, 8.7 TB [2] and 24 host connectivity ports
• up to 16 GB (16 GiB) of battery-protected (48 hours minimum), mirrored write cache

  XP 128
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D) and RAID 5 (3D+1P and 7D+1P).
• from 5 drives to 128 for up to 36 TB of usable storage capacity, 4 drives at a time
• heterogeneous connectivity via Fibre Channel, iSCSI, FICON and ESCON
• all the software functionality of the larger XP 1024 with a smaller footprint.
• up to 64 GB of battery-protected (48 hours minimum), mirrored write cache

  XP 256
• RAID 0/1 and RAID 5 support
• from 17 GB to 9 TB of storage space
• connectivity via SCSI (8 to 32 ports) or Fibre Channel (4 to 16 ports)
• up to 16 GB of battery-protected (48 hours minimum), mirrored write cache

  XP 512
• RAID 0/1 and RAID 5 support
• 18 GB, 15,000 rpm, 73 GB 10,000 rpm and 181 GB 7,200 rpm Fibre Channel drives
• High capacity scalability -- up to 512 disks, 93 TB and 32 host connections
• up to 32 GB battery-protected, mirrored write cache

  XP 1024
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D) and RAID 5 (3D+1P and 7D+1P).
• up to 1024 disk drives for 288 GB to 149 TB raw and 144 TB to 129 TB of usable storage capacity in a single array
• heterogeneous connectivity via Fibre Channel, iSCSI, FICON and ESCON
• up to 128 GB battery-protected (48 hours minimum), mirrored write cache

  XP 10000
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D), RAID 5 (3D+1P and 7D+1P) and RAID 6 (6D2P)
• up to 240 disk drives for 69 TB of capacity
• virtualization technology provides external storage device support to enable tiered storage up to 16 Petabyte

  XP 12000
• OEM product from Hitachi Tagmastore USP 1100
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D), RAID 5 (3D+1P and 7D+1P) and RAID 6 (6D2P)
• from 9 to 1152 disk drives for 576 GB to over 332 TB of internal capacity
• virtualization technology provides external storage device support to enable tiered storage up to 32 Petabyte
• up to 128 GB battery-protected (48 hours minimum), mirrored write cache
• double the internal performance of the XP1024

  XP 20000
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D), RAID 5 (3D+1P, 7D+1P, 14D+2P and 28D+4P) and RAID 6 (6D+2P)
• up to 240 disk drives for 177 TB of raw capacity
• up to 64 GB battery-protected (48 hours minimum), mirrored write cache
• virtualization technology provides external storage device support to enable tiered storage up to 96 Petabyte

  XP 24000
• a mixture of disk drives configured as RAID 1 (2D+2D and 4D+4D), RAID 5 (3D+1P, 7D+1P, 14D+2P and 28D+4P) and RAID 6 (6D+2P)
• from 9 - 1152 disk drives for 851 TB of raw capacity
• up to 256 GB battery-protected (48 hours minimum), mirrored write cache
• virtualization technology provides external storage device support to enable tiered storage up to 247 Petabyte

The currently available models are the XP 10000, XP 12000, XP 20000 and XP24000.

Customers Say:

"INDECS got us out of a hole. Our servers crashed and we were struggling. These guys moved heaven and earth to get us back on track. Outstanding. We've been using them ever since... These guys really know their stuff."

Steve Gates, MD, Coopers

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