Indecs is one of the largest, and fastest growing, IT service and support organisation

We specialise in delivering IT mission critical and business dependent services and providing leading class support on all major brands including HP/Compaq/Digital, IBM, SUN/Oracle, Fujitsu, DELL, EMC, NetApps and Cisco. 

Our clients rely on us. They range from the largest blue-chip, household names to SMBs through to over 50 public authorities all over the UK. Service delivery excellence for midrange and enterprise class environments is ensured using our highly trained, deeply experienced network of employed engineers. We operate  regional offices around the UK which are complemented by a nationwide network of FSUs (Forward Stocking Locations) which allows us to cover all parts of the UK 365 days a year, 24 hours a day. 

Indecs combines offers high value support contracts with almost unlimited service level options including permanent, client site-based engineers. Remote monitoring can deliver pro-active alerting and resolution. Problems can often be resolved before you even know you had an issue. Reliabilty, flexibity, responsiveness are key ingredients to ensuring complete client satisfaction and loyalty. We aim to keep clients for life. 

Service in the 21st century requires an open mind and creativity. The world is changing rapidly and those that will thrive will be those companies that adapt and evolve as you do. Many clients want full service, we call it ‘Total’ care. Others need help with diagnostics, escalation routes when their own resource cannot resolve the issue, some need parts/logistics expertise and pan-European options. Every client is different and market leaders, like the Indecs Group, evolve and develop their service options to help you where you need it most. Let’s look at where you need help and where you don’t so give us a call now.

Key benefits

• Service levels and service delivery models designed to complement your strengths and obviate your weaknesses. 
• Huge spares investment blended with logistics expertise means faster, more reliable response. 
• Friendly, knowledgeable, response to help you build a more efficient and effective IT infrastructure
• Technical Account Managers to manage key contracts
• UK helpdesk manned by technical resource to save you time and energy. Diagnostics and
• Resolutions start earlier